RecordingOnline · 20 September 2023 · YouTube
Claims, complaints & call centres – where can we go from here?
Claims performance and complaints continue to attract regulator attention.
Tetiana GeorgeCEO, Curium
EventsWebinars, round tables and summits
Compliance, talked through in plain English.
Webinars, round tables and summits on compliance and claims, for anyone working in insurance, risk and compliance. We speak plain English and bring industry examples.
Coming up
Annual Compliance training for Curium Clients Only
Wednesday 11 November 2026 · Online · 1:30 to 4:00 pm
Our annual Risk & Compliance training covers incidents and complaints, AI support, effective controls and testing, third-party oversight, and regulatory planning for 2028. Questions and suggestions for additional topics are welcome.
Webinar "The Traditional TPA Model Is Over: How Claims Outsourcing Works in the Age of AI"
Tuesday 17 November 2026 · Teams Meeting · 2:00 to 3:00 pm
Join Drew Schnehage, CEO of Clarion Claims, to explore how AI is reshaping claims outsourcing and why hybrid models are the way forward. Drawing on her experience leading Innovation Group, Drew will share practical lessons for insurance and fleet professionals.
- Online · 6 September 2023 · YouTubeJoint webinar Curium & ANZ: Instant Payments in Insurance
- In person · 1 August 2023 · YouTubeMeet Curium at Insurance in super conference – ASFA
Not every session has a recording online. These are the ones that do.
Every event, newest first.
39 since January 2022: our own webinars, round tables and summits, and the conferences where we met people.
Broker file audits: the secret to getting them right
Learn how to build better broker file audits, reduce subjectivity, strengthen compliance, and make audits faster and more consistent.
Curium Risk and Compliance Summit in Insurance
Join senior insurance, legal and risk leaders in Sydney for practical insights on regulation, cyber, AI and building confidence in compliance.
Risk and Compliance at Speed: Meeting Regulator Expectations Without More People
See how insurance risk and compliance teams can meet regulator expectations faster using technology—without adding more people.
Understanding new ASIC guide on Advertising
Understand the new ASIC advertising guide and what it means for your business.
Insurance Ball 2026
Insurance Ball 2026 is a black-tie Sydney event bringing industry leaders and rising stars together for connection, cocktails and celebration.
What you need to know about conflict of interest and conflicted remuneration in Insurance
Learn about conflict of interest and conflicted remuneration in insurance.
Bring a scenario from your own business.
We’ll assess how you handle it today, then build your demo around it.
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