Your inboxes know things your registers don’t.

Auto-Detect is an AI-powered tool that scans frontline emails in real time to spot complaints, breaches, and incidents that might otherwise go unreported. It gives compliance teams early visibility so they can act quickly and stay ahead of regulatory obligations.

Auto-Detect identifies potential complaints, breaches of regulatory or Code obligations, and incidents that require logging or investigation. It focuses on issues commonly buried in everyday emails between staff, customers, brokers, and authorised representatives.

Most compliance issues aren’t missed because people don’t care – they’re missed because emails move fast, staff don’t always recognise what counts as a complaint or breach, and manual logging relies on judgment, time, and follow-up. Auto-Detect acts as a safety net, catching risks early so nothing slips through.

Selected emails are securely forwarded to a protected Curium portal. As they arrive, Auto-Detect scans them for signs of complaints, breaches, or incidents based on Australian insurance rules and real-world scenarios.

When a potential issue is detected, Auto-Detect flags the email for review, highlights what the issue may be, and helps your team log and follow up correctly.

Emails in your team’s inboxes are never changed, deleted, or interfered with. Auto-Detect simply gives your compliance team earlier visibility so you can act faster.

Auto-Detect uses AI supported by automation. The AI recognises patterns, language, and context that indicate potential risk, while automation structures outputs, maps obligations, and supports reporting. This combination reduces false positives and significantly cuts manual admin.

No. Auto-Detect supports your compliance team – it doesn’t replace them. It helps teams scale oversight without scaling headcount, focus on real risks instead of inbox monitoring, and spend less time searching for issues and more time resolving them. Final decisions always remain with your team.

Most teams are live within 60 minutes. There’s no complex system overhaul – AI Auto-Detect is designed to be lightweight, fast, and easy to trial.

Auto-Detect is commonly used on claims inboxes, customer service inboxes, complaints or support inboxes, and shared team inboxes. You stay in control of which inboxes are connected.

Auto-Detect is trained on Australian regulatory rules and real-world scenarios, which helps reduce noise and false positives. In live customer environments, it has identified previously undetected breaches, flagged systemic issues missed by manual processes, and surfaced patterns that improved training and oversight.

Yes. Auto-Detect is built with enterprise-grade security and data controls. Emails are never altered or deleted, access is controlled and auditable, and data handling aligns with Australian regulatory expectations. Curium works closely with customers to meet internal security and governance requirements.

The tool is valuable for Heads of Compliance and Risk, Compliance Managers, COOs and operational leaders, and AFSL holders overseeing teams or authorised representatives. It’s useful where compliance responsibilities are shared across teams.

Both. Auto-Detect can be used as a standalone tool, or integrated with Curium’s Compliance Platform for full end-to-end compliance management.

Auto-Detect as a standalone tool – Best if you want fast risk visibility with minimal change. Auto-Detect scans frontline emails in real time and flags potential complaints, breaches, and incidents. Detected issues appear on a live dashboard, giving compliance teams clear, centralised visibility and early warning of risks that might otherwise be missed. This option suits teams that already have compliance systems in place, want a lightweight safety net, or aren’t ready to change broader compliance workflows yet.

Integrated with Curium’s Compliance Platform – Best if you want full control, visibility, and reporting. AI Auto-Detect feeds detected issues directly into compliance workflows, supports logging, triage, and follow-up, and contributes to dashboards, registers, and audit-ready reporting. This option suits teams where compliance reporting and oversight are critical, where you manage multiple teams, inboxes, or authorised representatives, or where you want one source of truth for detection, action, and reporting.

Learn more about our Compliance Platform.

Pricing starts from AU$500 per month. Final pricing depends on the number of inboxes monitored, email volume, and whether Auto-Detect is used standalone or integrated with the Compliance Platform.

Auto-Detect is designed to scale, so teams can start small and expand as needs grow.

To learn more about pricing for our AI Auto-Detect tool, book a demo.