You hold the licence. We keep the record.
Complaints, breaches, claims and file audits for a brokerage and its authorised representatives, on one record, against the Insurance Brokers Code of Practice and the obligations of your AFSL.
Five days. Four jobs. One record.
What lands on a broker’s desk in an ordinary week, and what Curium does with each of it. The week is illustrative; the jobs are real.
Monday9:14 am
A client emails about a claim that’s gone quiet.
AI Auto-Detect flags it as a possible complaint. Once your team logs it, the complaint is on the register and the response clock is running.
Tuesday11:40 am
An authorised representative promises cover the policy doesn’t give.
It’s flagged before the client replies and sent to compliance, linked to the Code requirement it touches.
Wednesday2:05 pm
Three claims, three insurers, three different PDFs.
One digital form instead of 50+ insurer PDFs, every claim in one place, and the General Insurance Code of Practice timelines tracked for each.
ThursdayAll day
File audit week, again.
AI Compliance Audit works through client files step by step and quotes the evidence on every finding, so the audit covers more than a sample.
Friday4:30 pm
The board wants the compliance position.
Registers, deadlines and breaches are already on the record. The report takes one click, and so does the one for ASIC.
“Curium has taken away the anxiety and guesswork that often comes with compliance - it's integrated into our processes in a way that feels natural and efficient.”
Before
Calendar reminders, training events and outside legal advice to keep up with obligations.
After
“Compliance in a box”: an always-on platform, quickly taken up even by staff who usually resist new tools.
Already in the library when you start.
The obligations a brokerage is held to come pre-loaded and kept current, with plain English explanations when they change.
Your AFSL
The Corporations Act obligations that come with the licence, including breach reporting.
Corporations ActThe Code
The Insurance Brokers Code of Practice for the brokerage, and the General Insurance Code of Practice timelines on every claim.
Insurance Brokers Code of PracticeGICOPComplaints
ASIC’s requirements for handling complaints, with the right codes suggested as each one is logged.
ASICAFCAThe rest
Insurance contracts, privacy and disclosure, and anything in your own agreements that you add.
Insurance Contracts ActPrivacy ActYour agreementsNot a broker? Start here instead.
Bring a scenario from your own brokerage.
A complaint, an AR incident, a claim that went wrong: we’ll assess how you handle it today, then build your demo around it.