03/02/25
Brokers Demand Transparency: Outrage Over Secret Insurer Penalty
The General Insurance Code Governance Committee recently imposed a $100,000 penalty on an unnamed insurer for serious claims and complaints handling failures. While the insurer’s proactive response was considered in maintaining its anonymity, this decision has drawn criticism, especially from brokers. They argue that the lack of transparency undermines consumer trust and accountability in the insurance industry.