🚨 ASIC’s 2025–26 Plan: Insurance, Complaints & Directors in the Hot Seat

ASIC has dropped its latest Corporate Plan, and if you’re in insurance, there are three big messages you can’t ignore:

1️⃣ Complaints & Claims – No More “Black Holes”

ASIC is laser-focused on how insurers handle complaints.
Missed calls, unanswered complaints, or “we’ll get back to you someday” is no longer an option.
Complaints = data gold. Regulators want to see that you’re actually learning from them, not hiding them in a spreadsheet.

👉 At Curium, this is exactly where our real-time complaint detection and escalation tools come in — spotting risks before they snowball into reportable breaches.

2️⃣ Directors & Execs – Accountability Just Got Personal

ASIC is doubling down on director duties.
Claims handling and conduct issues can (and will) land in the boardroom.
The message: if you’re on the board, you can’t say “I didn’t know.”

👉 Curium helps directors see the red flags in real time with dashboards that translate compliance into plain English — so “I didn’t know” is never an excuse.

3️⃣ AI & Digital Risk – Shiny Tech ≠ Free Pass

ASIC knows everyone’s experimenting with AI and automation — but the regulator is already signalling:
“Prove it’s safe, fair, and doesn’t harm customers.”
Black-box algorithms? Not good enough.

👉 That’s why Curium builds explainability into our AI compliance tools. If a regulator asks “why did the system flag this breach?” you’ve got the answer, with evidence.

🎯 The Curium Connection

What excites us is how closely ASIC’s agenda lines up with the way we’re building compliance:
Complaints handling as a superpower, not a burden.
Governance dashboards that make directors smarter, not busier.
AI that regulators (and customers) can trust.

🚀 Bottom Line

ASIC’s 2025–26 plan tells us:
Complaints are the new early warning system.
Directors are officially on the hook.
AI must be transparent and ethical.
And that’s exactly where Curium is leading — turning compliance into confidence