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Welcome to Curium News and Insights, your go-to source for the latest updates, expert analysis, and valuable insights in the world of insurance and compliance. Here, we share thought-provoking articles, industry news, company announcements, and expert perspectives to keep you informed and inspired.
ASIC’s 2025–26 plan targets insurers: complaints and claims must be tracked and analysed, directors face personal accountability for conduct and claims, and AI/digital tools require transparency and safety. Curium’s real-time complaint detection, governance dashboards, and explainable AI align with these priorities, positioning compliance as proactive risk management and customer confidence.
Designing an efficient and effective compliance management system is one of the biggest challenges for financial services and insurance businesses. AFSL holders, MGAs and brokers must meet an increasing list of regulatory obligations, while also keeping operations lean and delivering great customer outcomes. The good news: compliance doesn’t need to be complex or costly. When done well, it improves trust, reduces risk, and strengthens your business. This guide explains how to streamline compliance processes, reduce manual work, and build a system that meets regulatory expectations—without slowing down your team.
ASIC’s 2025–26 plan targets insurers: complaints and claims must be tracked and analysed, directors face personal accountability for conduct and claims, and AI/digital tools require transparency and safety. Curium’s real-time complaint detection, governance dashboards, and explainable AI align with these priorities, positioning compliance as proactive risk management and customer confidence.
As we embed AI deeper into insurance operations, the gains are real: faster decisions, lower costs and less friction for customers at moments that matter. But those gains bring new legal and compliance obligations we can’t always predict. Regulators here have been clear - consumer treatment must not be a casualty of efficiency. At Curium we keep organisations up to date on obligations and supply the systems and know-how so nothing slips through the cracks.
Curium has been named a finalist in two 2025 ANZIIF awards: Insurtech Start Up of the Year and Service Provider to the Insurance Industry. The nominations recognise Curium’s technology driven compliance platform, claims automation and regulatory expertise, validating its mission to turn compliance into competitive advantage and deliver customer value.
The General Insurance Code of Practice is getting its biggest shake-up in years. Coming in 2026, the reforms will make key insurer obligations legally enforceable, strengthen consumer protections, and set higher standards for claims handling, disaster response, and support for vulnerable customers. We break down what’s changing, why it matters, and how insurers can prepare now.
Mandatory climate disclosures are now a legal reality in Australia — with phased implementation starting in 2025 and full coverage expected within a few years. For insurers, brokers, and underwriting agencies, this is not just an ESG trend. It’s a regulatory compliance obligation with real financial and reputational consequences
Australia has entered a new era of cyber governance, with heightened expectations and reporting obligations for businesses. Read on to understand the most recent raft of legislative changes impacting the insurance sector, among others.
For a deeper understanding of the cascading impacts of CPS 230 on the insurance industry, read this expert analysis on the potential ripple effects and compliance challenges.
Smaller agencies may face challenges meeting CPS 230’s new compliance requirements due to limited resources. However, embracing technology to streamline compliance can help them stay competitive in the evolving market.
The General Insurance Code Governance Committee recently imposed a $100,000 penalty on an unnamed insurer for serious claims and complaints handling failures. While the insurer's proactive response was considered in maintaining its anonymity, this decision has drawn criticism, especially from brokers. They argue that the lack of transparency undermines consumer trust and accountability in the insurance industry.
APRA's CPS 230, set to take effect on July 1, 2025, will impose stricter risk management, business continuity, and compliance requirements on insurers. Service providers in the insurance industry will also need to align with these new standards, ensuring they can manage risks, maintain operations during disruptions, and comply with the heightened regulations.
Curium would like to acknowledge the Traditional Owners of the land where we work and live – the Gadigal and Bidjigal peoples who traditionally occupied the Sydney coast. We pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
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