--- title: "Claims Platform for Brokers" url: "https://getcurium.com/products/claims-platform-brokers/" publisher: "Curium" description: "An all-in-one, no-code platform for brokers to manage claims end to end across every insurer, with digital lodgement forms and General Insurance Code of Practice timelines tracked automatically." --- # Claims Platform for Brokers An all-in-one, no-code platform for brokers to manage claims end to end across every insurer, with digital lodgement forms and General Insurance Code of Practice timelines tracked automatically. ## Every insurer. Every claim. One list. A no-code claims platform built for brokers in Australia and New Zealand. Claims across all your insurers in one place, one digital form in place of 50+ insurer PDFs, and the General Insurance Code of Practice timelines tracked on every claim. ## 50+ insurer forms. One, in your brand. Clients lodge from any device. The form changes with the insurer and the product, so a claim arrives right the first time and nobody chases the client for a missing photo. Before: a different PDF for every insurer - **One consistent claims process**: From 50+ insurer forms to one, branded for your brokerage. - **The right details, up front**: Forms adapt by insurer and product, so claims are lodged correctly the first time. - **One workspace to track it**: Every claim flows into one workspace. No switching between forms or portals. Also on its own The lodgement tool is available as a standalone product for brokers. - Integrates with claims systems such as Wilbur and Duck Creek, so you keep your current workflow. - Clients lodge easily from any device. - Less time on admin, with full compliance records from day one. - When you’re ready, move to the full Claims Platform. ## The Code keeps time. So does every claim. The General Insurance Code of Practice timelines are tracked on each claim, and your team is prompted before anything runs late. One claim, from lodgement to report. The days are illustrative. ### Day 0: Lodged The client fills in the digital form. The claim lands in the workspace with its photos and documents. ### Day 0: Timelines start The Code’s timelines are tracked against the claim from the start, not kept in someone’s diary. ### Before it’s due: Client updated Staff are prompted to update the client, and the update is logged on the claim. ### As a deadline nears: Escalated Tasks escalate on their own as deadlines approach, so action comes before a breach, not after it. ### Any day: Reported ASIC, AFCA and insurer reports in one click, from what’s already on the record. ## Sick days don’t stall claims. The record carries on. Staff changes, sick days or a surge: anyone can step in with full context, because every email, document and note is already on the claim. - **Everyone on one record**: Brokers, insurers, agencies and suppliers work from the same live record. Less duplication, less rework, no conflicting versions. - **Nothing lives in one inbox**: Every email, document and note is logged automatically, with timestamps and the full history. - **Proof, when it’s asked for**: The Code timelines tracked on each claim are ready for insurers and regulators. ## Four kinds of people. One claim. Everyone who touches a claim at a brokerage, and what each of them gets from having it in one place. ### Your claims team Every claim across every insurer in one workspace, with live status, the full history and every document. No more calling insurers for updates. One workspace ### Your clients Lodge from any device in minutes, on a form in your brokerage’s brand that asks the right questions the first time. Digital lodgement ### Insurers, agencies and suppliers On the same live record as you. Updates show the moment they happen, not when someone answers an email. Shared record ### Principals and leaders Real-time dashboards of claim volumes, progress and team workload. Reports for ASIC, AFCA and insurers in one click, without the spreadsheet grind. ASIC, AFCA, Insurer reports ## Change the form yourself. No IT ticket. Update processes in minutes, not months. When a product or a rule changes, your team changes the form, the workflow or the rule. ### Quick to set up No developers or consultants, and less spent on IT. ### Configure as you go Forms, workflows and rules, updated by you, so you keep up with new products and regulations. ### Built for change Stay compliant and competitive as your business and the regulations change. ### Getting started ### First: We learn how you work We review your current claims process and where it hurts. ### Then: We set it up Curium, configured to match how your brokerage works. ### After that: Your team starts Quick training to get going, and ongoing support whenever you need it. ## What brokers ask us first. Straight answers. If yours isn’t here, bring it to the demo. ### How does Curium make claims easier for brokers? Curium centralises every claim in one place. No more chasing emails, calling insurers for updates, or switching between portals. You get live claim status, complete communication history, and all documents in a single workspace, helping your brokerage handle claims faster and more efficiently. ### Can my clients lodge insurance claims themselves? Yes. Curium includes a simple digital lodgement tool that lets clients submit claims from any device in minutes. Smart forms adapt by insurer and product to capture the right details, photos, and documents upfront – reducing follow-ups and incomplete submissions. ### Can I use the lodgement tool without switching to the full platform? Yes. The claims lodgement tool is also available as a standalone product. It integrates with existing claims systems like Wilbur and Duck Creek, so you can give clients a better lodgement experience while keeping your current workflow. When you’re ready, you can move to the full Curium Claims Platform for end-to-end claims management. ### How does Curium work with my insurers? Curium gives brokers, insurers, underwriters, and suppliers a shared live workspace. Everyone works from the same record, so there’s no duplication, no chasing, and no conflicting versions. You see updates the moment they happen – no more waiting on email replies. ### How does Curium help my claims team stay compliant? Compliance is built into every step. Curium automatically tracks GICOP timelines, logs all communications, and stores audit-ready records. When you need ASIC or AFCA reports, they’re ready in one click – no chasing data across systems. Your team can prove compliance easily, avoid missed deadlines, and maintain insurer and regulatory confidence without the extra admin. ### Is Curium only for large brokerages? No. Curium’s claims management software scales effortlessly for small, mid-sized, and large brokers. It requires no IT setup, and you can update workflows, products, and settings yourself in minutes. ### Is my client and claims data secure? Yes. Curium meets Australian privacy and security standards. Your insurance claims data is encrypted, hosted locally, and fully controlled by your brokerage. Curium is also certified to the global ISO/IEC 27001:2022 standard for its information security management system. ### How does pricing work? Curium offers transparent, all-inclusive pricing and ongoing support. Curium pricing is modular and scalable. - Pricing is based on the products you use and the size/nature of your business, which will impact technical and operational support required – but it is not priced on a 'per seat' basis so you are not penalised as you grow - Modularity means you can start small and add functionality as you grow - There are no hidden costs for third-party feeds or configuration consultants Pricing is tailored to your organisation, so you only pay for what you actually need. To find out more, [book a demo](https://getcurium.com/book-demo/). ## Beyond claims, the rest of the licence. - [Compliance Platform](https://getcurium.com/products/compliance-platform/): Complaints, incidents and breaches on one record, with reports to ASIC and the IBCCC in one click. - [AI Compliance Audit](https://getcurium.com/products/compliance-audit/): Audits client files step by step, with evidence quoted on every finding. - [Claims Platform for Agencies and Insurers](https://getcurium.com/products/claims-platform-agencies/): For underwriting agencies and insurers: claims end to end, with leakage watched in real time. ## Bring a claim from your own brokerage. One that went quiet, or one that crossed three inboxes. We’ll assess how you handle it today, then build your demo around it. Free process assessment · personalised demo [Book a demo](https://getcurium.com/book-demo/)