--- title: "AI Auto-Detect Tool" url: "https://getcurium.com/products/ai-auto-detect/" publisher: "Curium" description: "AI monitoring of frontline inboxes that flags unreported complaints, incidents and breaches in real time, trained on Australian and New Zealand law and real cases." --- # AI Auto-Detect Tool AI monitoring of frontline inboxes that flags unreported complaints, incidents and breaches in real time, trained on Australian and New Zealand law and real cases. ## Your inboxes know things your registers don’t. AI Auto-Detect reads the frontline inboxes you choose and flags early signs of complaints, breaches and misconduct as the emails arrive. Each flag is linked to the ASIC, AFCA or Code requirement it touches. Your team makes the call. ## Not missed for want of caring. Missed in the rush. Most compliance issues aren’t missed because people don’t care. They’re missed for three ordinary reasons. ### Emails move fast. Frontline teams answer the email in front of them, and the next one is already waiting. ### What counts isn’t always obvious. Staff don’t always recognise a complaint or a breach, especially when nobody in the email calls it one. ### Logging takes judgement and time. Manual logging relies on someone deciding, finding the time, and following up. Auto-Detect is the safety net. It catches risks early, so nothing slips through. ## From flagged email to register entry. Auto-Detect flags the email for review, says what the issue may be, links it to the requirement it touches and suggests a triage path. Run it on its own, or with the Compliance Platform. ### On its own: the live dashboard Detected issues appear on a live dashboard, for early warning with minimal change. It suits teams that already have compliance systems in place, want a lightweight safety net, or aren’t ready to change wider workflows yet. ### With the Compliance Platform: the register Detected issues feed straight into your compliance workflows for logging, triage and follow-up, and into your registers, dashboards and audit-ready reports. It suits teams that manage several teams, inboxes or authorised representatives, and want one source of truth for detection, action and reporting. ## AI that thinks like a compliance officer. Trained on Australian rules and thousands of real complaint, breach and misconduct examples, it recognises the patterns, language and context that point to risk. ### What it looks for Possible complaints, breaches of regulatory or Code obligations, incidents that need logging or investigation, and early signs of misconduct. Complaints, Breaches, Incidents, Misconduct ### Where it looks The inboxes you choose, commonly claims, customer service, complaints or support, and shared team inboxes. You stay in control of which are connected. Claims, Service, Complaints, Shared ### Whose email Staff, customers, brokers, authorised representatives, partners and offshore providers, no matter who’s sending or receiving. Every sender ### What it knows Legal reasoning aligned with ASIC, AFCA, APRA and industry code frameworks, learned from thousands of complaint, breach and misconduct examples. ASIC, AFCA, APRA, Codes ### How it decides AI spots the risk. Automation structures what it found, maps the obligations and supports reporting. Together they cut false positives and manual admin. AI and automation ### What it shows over time Recurring complaints, conduct risks and process gaps. Audits go to the files that deserve attention, not random samples, and you can show regulators and partners you’re reviewing the areas of highest risk. Patterns ## One client. One week. What Auto-Detect found for one Curium client in its first week: hidden risks surfaced, and less manual oversight. **4,000+**: Emails scanned in the first week. **1**: Major systemic breach, identified within days of activation. Manual reviews would easily have missed it. **6**: Breaches detected automatically across the business, with no manual searching or specialist compliance resource. **200+**: High-risk emails flagged for review in real time, so the team could act before issues escalated. ## Live within the hour. Detecting the same day. Most teams are live within 60 minutes. No complex onboarding and no system overhaul. ### Step 1: Choose your inboxes Claims, service or any other inbox you want watched for risk. ### Step 2: Connect securely Selected emails are forwarded securely to a protected Curium portal. Nothing in your team’s inboxes is changed, deleted or interfered with. ### Step 3: Ready to detect Detected issues, mapped obligations and triage recommendations, as the emails arrive. Pricing starts from AU$500 a month Final pricing depends on the number of inboxes monitored, email volume, and whether Auto-Detect runs on its own or with the Compliance Platform. Start small and expand as your needs grow. [Ask about pricing in a demo](https://getcurium.com/book-demo/) ## What compliance teams ask about Auto-Detect. Straight answers. If yours isn’t here, bring it to the demo. ### What is Curium Auto-Detect? Auto-Detect is an AI-powered tool that scans frontline emails in real time to spot complaints, breaches, and incidents that might otherwise go unreported. It gives compliance teams early visibility so they can act quickly and stay ahead of regulatory obligations. ### What types of issues does Auto-Detect identify? Auto-Detect identifies potential complaints, breaches of regulatory or Code obligations, and incidents that require logging or investigation. It focuses on issues commonly buried in everyday emails between staff, customers, brokers, and authorised representatives. ### Why do we need Auto-Detect if we already have compliance processes? Most compliance issues aren’t missed because people don’t care – they’re missed because emails move fast, staff don’t always recognise what counts as a complaint or breach, and manual logging relies on judgment, time, and follow-up. Auto-Detect acts as a safety net, catching risks early so nothing slips through. ### How does AI Auto-Detect work? Selected emails are securely forwarded to a protected Curium portal. As they arrive, Auto-Detect scans them for signs of complaints, breaches, or incidents based on Australian insurance rules and real-world scenarios. When a potential issue is detected, Auto-Detect flags the email for review, highlights what the issue may be, and helps your team log and follow up correctly. Emails in your team’s inboxes are never changed, deleted, or interfered with. Auto-Detect simply gives your compliance team earlier visibility so you can act faster. ### Is Auto-Detect AI or just automation? Auto-Detect uses AI supported by automation. The AI recognises patterns, language, and context that indicate potential risk, while automation structures outputs, maps obligations, and supports reporting. This combination reduces false positives and significantly cuts manual admin. ### Does Auto-Detect replace our compliance team? No. Auto-Detect supports your compliance team – it doesn’t replace them. It helps teams scale oversight without scaling headcount, focus on real risks instead of inbox monitoring, and spend less time searching for issues and more time resolving them. Final decisions always remain with your team. ### How quickly can Auto-Detect be set up? Most teams are live within 60 minutes. There’s no complex system overhaul – AI Auto-Detect is designed to be lightweight, fast, and easy to trial. ### What inboxes can Auto-Detect monitor? Auto-Detect is commonly used on claims inboxes, customer service inboxes, complaints or support inboxes, and shared team inboxes. You stay in control of which inboxes are connected. ### How accurate is Auto-Detect? Auto-Detect is trained on Australian regulatory rules and real-world scenarios, which helps reduce noise and false positives. In live customer environments, it has identified previously undetected breaches, flagged systemic issues missed by manual processes, and surfaced patterns that improved training and oversight. ### Is customer data safe? Yes. Auto-Detect is built with enterprise-grade security and data controls. Emails are never altered or deleted, access is controlled and auditable, and data handling aligns with Australian regulatory expectations. Curium works closely with customers to meet internal security and governance requirements. ### Who typically uses Auto-Detect? The tool is valuable for Heads of Compliance and Risk, Compliance Managers, COOs and operational leaders, and AFSL holders overseeing teams or authorised representatives. It’s useful where compliance responsibilities are shared across teams. ### Is Auto-Detect a standalone product, or part of Curium’s Compliance Platform? Both. Auto-Detect can be used as a standalone tool, or integrated with Curium’s Compliance Platform for full end-to-end compliance management. **Auto-Detect as a standalone tool** – Best if you want fast risk visibility with minimal change. Auto-Detect scans frontline emails in real time and flags potential complaints, breaches, and incidents. Detected issues appear on a live dashboard, giving compliance teams clear, centralised visibility and early warning of risks that might otherwise be missed. This option suits teams that already have compliance systems in place, want a lightweight safety net, or aren’t ready to change broader compliance workflows yet. **Integrated with Curium’s Compliance Platform** – Best if you want full control, visibility, and reporting. AI Auto-Detect feeds detected issues directly into compliance workflows, supports logging, triage, and follow-up, and contributes to dashboards, registers, and audit-ready reporting. This option suits teams where compliance reporting and oversight are critical, where you manage multiple teams, inboxes, or authorised representatives, or where you want one source of truth for detection, action, and reporting. [Learn more about our Compliance Platform](https://getcurium.com/products/compliance-platform/). ### How much does AI Auto-Detect cost? Pricing starts from AU$500 per month. Final pricing depends on the number of inboxes monitored, email volume, and whether Auto-Detect is used standalone or integrated with the Compliance Platform. Auto-Detect is designed to scale, so teams can start small and expand as needs grow. To learn more about pricing for our AI Auto-Detect tool, [book a demo](https://getcurium.com/book-demo/). ## Where a flag goes next. - [Compliance Platform](https://getcurium.com/products/compliance-platform/): Obligations, registers and one-click reports to ASIC and the IBCCC. Run Auto-Detect with it and detected issues feed the same record. - [AI Compliance Audit](https://getcurium.com/products/compliance-audit/): Audits client files step by step, with evidence quoted on every finding. ## Bring a scenario from your own business. We’ll assess how you handle it today, then build your demo around it. Free process assessment · personalised demo [Book a demo](https://getcurium.com/book-demo/)