---
title: "Brokers Demand Transparency: Outrage Over Secret Insurer Penalty"
url: "https://getcurium.com/news/brokers-demand-transparency/"
published: "4 February 2025"
author: "Michael Teh, Head of Operations"
publisher: "Curium"
description: "A $100,000 penalty on an unnamed insurer for claims handling failures sparks broker criticism over lack of transparency and accountability."
---

# Brokers Demand Transparency: Outrage Over Secret Insurer Penalty

A $100,000 penalty on an unnamed insurer for claims handling failures sparks broker criticism over lack of transparency and accountability.

The General Insurance Code Governance Committee recently imposed a maximum $100,000 penalty on an unnamed insurer for significant claims and complaints handling failures.

While the committee acknowledged the insurer’s proactive response as a reason for maintaining its anonymity, its decision has sparked criticism from various industry stakeholders. Brokers, in particular, have expressed dissatisfaction, emphasizing the need for transparency to uphold consumer trust and accountability within the insurance sector.

Want to know why brokers are frustrated at the non-disclosure? 🔥 👉 [Click here to dive in!](https://www.insurancenews.com.au/analysis/what-s-in-a-name-quite-a-lot-say-brokers-fuming-over-anonymous-penalty)