---
title: "ASIC's 2025–26 Plan: Insurance, Complaints & Directors in the Hot Seat"
url: "https://getcurium.com/news/asics-2025-26-plan-insurance-complaints-directors-in-the-hot-seat/"
published: "1 September 2025"
author: "Alex Simpson, Chief Product Officer"
publisher: "Curium"
description: "ASIC's 2025–26 plan demands insurers track complaints, holds directors accountable for conduct, and requires AI transparency and safety."
---

# ASIC's 2025–26 Plan: Insurance, Complaints & Directors in the Hot Seat

ASIC's 2025–26 plan demands insurers track complaints, holds directors accountable for conduct, and requires AI transparency and safety.

ASIC has dropped its latest [Corporate Plan](https://download.asic.gov.au/media/xbtjrb4m/asic-corporate-plan-2025-26-published-27-august-2025.pdf), and if you’re in insurance, there are three big messages you can’t ignore:

### 1️⃣ Complaints & Claims – No More “Black Holes”

ASIC is laser-focused on how insurers handle complaints.  
Missed calls, unanswered complaints, or “we’ll get back to you someday” is no longer an option.  
Complaints = data gold. Regulators want to see that you’re actually learning from them, not hiding them in a spreadsheet.

👉 At Curium, this is exactly where our real-time complaint detection and escalation tools come in – spotting risks before they snowball into reportable breaches.

### 2️⃣ Directors & Execs – Accountability Just Got Personal

ASIC is doubling down on director duties.  
Claims handling and conduct issues can (and will) land in the boardroom.  
The message: if you’re on the board, you can’t say “I didn’t know.”

👉 Curium helps directors see the red flags in real time with dashboards that translate compliance into plain English – so “I didn’t know” is never an excuse.

### 3️⃣ AI & Digital Risk – Shiny Tech ≠ Free Pass

ASIC knows everyone’s experimenting with AI and automation – but the regulator is already signalling:  
“Prove it’s safe, fair, and doesn’t harm customers.”  
Black-box algorithms? Not good enough.

👉 That’s why Curium builds explainability into our AI compliance tools. If a regulator asks “why did the system flag this breach?” you’ve got the answer, with evidence.

### 🎯 The Curium Connection

What excites us is how closely ASIC’s agenda lines up with the way we’re building compliance:  
Complaints handling as a superpower, not a burden.  
Governance dashboards that make directors smarter, not busier.  
AI that regulators (and customers) can trust.

### 🚀 Bottom Line

ASIC’s 2025–26 plan tells us:  
Complaints are the new early warning system.  
Directors are officially on the hook.  
AI must be transparent and ethical.  
And that’s exactly where Curium is leading – turning compliance into confidence